Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Home Glow Cleaning LLC (“Home Glow Cleaning,” “we,” “us”) website and cleaning services. By using our website or booking a service, you agree to these Terms and to our Privacy Policy.

1. Services and Estimates

1.1 Service estimates

Estimates provided through our website or other channels are approximate and based on the information you provide. Actual costs may differ based on the condition and size of the property; any material change will be discussed with you before work begins.

1.2 Scope adjustments

If the work required exceeds the estimate, we may adjust the price or reduce the scope of work accordingly, with your approval.

1.3 Client responsibility

You agree to provide accurate information so we can prepare a reliable estimate.

2. Scheduling and Rescheduling

2.1 Service scheduling

While we strive to meet every scheduled appointment, service times are not guaranteed and may occasionally be adjusted due to unforeseen circumstances.

2.2 Rescheduling by us

If we must reschedule, we will notify you promptly and offer alternative times.

2.3 Client rescheduling or cancellation

You may reschedule or cancel through the “My Bookings” section of your account or by emailing info@homeglowcleaning.com. Cancellations made at least 24 hours before the scheduled service are eligible for a full refund of any amounts paid.

2.4 Property access & no-access fee

You are responsible for arranging safe, reliable access to the property at the scheduled time (for example, being present, providing a gate code, key, or lockbox, and securing pets). If our team arrives within the scheduled window and cannot begin work because the property is inaccessible, no one is available to grant entry, utilities (water or electricity) are unavailable, or conditions are unsafe, we may treat the appointment as a late cancellation and charge a no-access fee of up to 50% of the service price to cover travel and reserved time.

3. Payments and Refunds

3.1 Payment terms

A valid payment method is required to book. Unless otherwise arranged, your card is securely stored with our payment processor and charged after your cleaning is complete. You authorize us to charge your card for the service, any approved add-ons, and any applicable fees described in these Terms (including a no-access fee).

3.2 Refund policy

Refunds apply when:

• we reschedule and you reject the proposed alternative;
• a service cannot be completed due to an issue on our side; or
• you cancel at least 24 hours prior to the scheduled service.

3.3 Late cancellations

Cancellations within 24 hours of the scheduled service, and no-access situations described in Section 2.4, are non-refundable up to the applicable fee.

3.4 Refund timing

Home Glow Cleaning needs up to three business days to process any refund.

4. Satisfaction Guarantee

If you are not satisfied with your cleaning, contact us within 24 hours and we will return to re-clean the affected areas at no additional charge.

5. Text Messages & Communications Consent

5.1 Transactional messages

When you book a service or create an account, you agree that we may contact you by email, phone call, and SMS text message for service-related purposes — for example, booking confirmations, reminders, scheduling changes, cleaner arrival updates, and receipts. These transactional messages are part of providing the service you requested.

5.2 Promotional messages & opt-in

With your consent, we may also send promotional messages such as offers and reminders to re-book. Consent to receive promotional texts is not a condition of purchasing any service.

5.3 Frequency, rates, and opting out

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message, or reply HELP for help. Opting out of promotional texts will not affect essential transactional messages needed to deliver a booked service. You may also unsubscribe from marketing emails using the link in any such email. Carriers are not liable for delayed or undelivered messages.

6. Photographs

Our team may take “before and after” photographs of work areas for quality assurance, training, and to document the condition of the property. We will not publish photographs that identify you or your property (for example, in marketing) without your consent. See our Privacy Policy for how we handle images.

7. Liability

7.1 Limitation of liability

Our liability to you is limited to the total amount paid for the cleaning service at issue.

7.2 Insurance

Home Glow Cleaning is insured. Property damage claims proceed through our insurance in accordance with applicable policy terms. Please report any suspected damage within 48 hours so we can investigate promptly.

7.3 No additional liability

We are not responsible for indirect, incidental, or consequential damages arising from the use of our services or website.

8. Use of the Website & Accounts

We aim for accuracy but cannot guarantee that all information is complete or error-free. You are responsible for keeping your account credentials secure and for the accuracy of the booking information you provide. You must be at least 18 years old to create an account or book a service.

9. Treatment of Our Team

You agree to treat our employees and contractors with respect. Verbal, physical, or written abuse, harassment, discrimination, threats, or offensive conduct is prohibited and may result in suspension or termination of services, at our sole discretion, without refund.

10. Changes to These Terms

We may modify these Terms or the scope of our services at any time. Continued use of the website or services after changes take effect constitutes acceptance of the updated Terms.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. You agree that any dispute arising from these Terms or our services will be brought in the state or federal courts located in Utah, and you consent to their jurisdiction.

12. Severability & Entire Agreement

If any provision is found invalid, it will be modified or removed while the remaining provisions stay in effect. These Terms, together with our Privacy Policy, represent the entire agreement between you and Home Glow Cleaning regarding your use of our website and services.

13. Contact

Questions? Email info@homeglowcleaning.com.